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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Rahman Bholah (General Manager) and Melissa Trompeuse (Head of Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Rahman Bholah and Melissa Trompeuse would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Rahman Bholah or Melissa Trompeuse and let them know what you think. Please include your telephone number if you would like us to call you back!

Rahman Bholah
General Manager

“Our focus is always on how best we can serve our customers”

Email Rahman

Melissa Trompeuse
Head of Customer Service

"Insanely Customer Centric is our Culture."

Email Melissa
Rahman Bholah and Melissa Trompeuse will ensure that your complaints are dealt with immediately and you’ll receive a response within four working hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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